Mike Richardson

Profile

Currently working as a Site IT Mnagaer for the Pittsburgh Paints Co. where I lead a team with 3 direct reports that oversee 2 palnts, 4 distrubtion centers, 750 stores, hundres of dealer stores, and 2000+ end users. I have 8 years of expereience in Site IT and 1 year experience leading a team in a manegerial role. I have been referred to in the past as the dependable guy who gets it done. I have a love for technology, a social disposition, and a motiviated work ethic.

Work Experience

Infrastructure IT Manager

The Pittsburgh Paints Co. - Cranberry Township PA

2025/06/01 - Present

• Lead a team of 3 Site IT Professionals that are responsible for a myriad of environments. I also perform day to day duties for my team like:
  • Ticket Handling
  • Break Fix Hardware Issues
  • PC Equipment Ordering
  • Equipment Shipping
  • End User Support
  • Executive Support
  • Teams Room Installation/Support
• In addition to supervisor activities I am the primary support analyst for:
  • 1 Plant
  • 2 Distribution Centers
  • 3 Office Locations
  • Over 2000 Remote Sales People
  This includes handling issues that are not able to be resolved by the help desk. Travellign to sites across the US to help when someoen is physically required to be on site, and maintaining the Process Control Networks (PCN) that plants rely on to produce products for customers.
• Work with the Cloud Infrastructure team to ensure that PCs are enrolled in Intune to be imaged via AutoPilot. Instrumental in enrolling devices by writing a script in Powershell that creates the hardware hash required by Microsoft to ensure device scan be AutoPilot built.
• Support end users with software updates and technical troubleshooting
• Organize and attend weekly one on one meetings with my team members to ensure that any and all concers are being voiced and heard. Also ensure that any challenges they may be facing can be directed to the correct support teams if I cannot help them directly.
• Organize a weekly team meeting with my team of 3 as well as with the other Infrastructure Managers and their teams to ensure we work together to clearly meet the goals of the organizations and overcome challenges collectively.
• Work closely with HR to create a new employee on-boarding process that includes purchasing new hardware.

Site IT Support Specialist

The Pittsburgh Paints Co. - Cranberry Township PA

2024/03 - 2025/06/01

• Work as a senior analyst on site for the corporate headquarters of the Pittsburgh Paints Co.
• Took over support for:
  • 3 Distribution Centers
  • 3 Office Locations
  • 1 Plant
  as well as provide support to remote sales people for the new company following a divestiture from the parent company: PPG.
• Handled support tickets for users after the help desk reached a threshold of support hat could no longer be provided.
• Traveled quarterly to sites in Reno NV, Riverside CA, Bentonville AK, and Harmarville PA.
• Worked with all of Infrastructure Services and outisde advisors to complete divestiture activities across sites in North America for the company.

SIte IT Infrastructure Specialist

PPG Industries - Pittsburgh PA

2018/03/01 - 2024/03/15

• Provide end user support for over 500 employees at the headquarters of a fortune 500 global company
• Provide Senior leadership support for CEO; CFO; Board Members; and various other executives
• Have personal letter of thanks from the retired CEO Michael McGarry
• Support over 4000 remote sales people for various divisions including providing:
  • Break/Fix Support
  • Hardware Ordering
  • PC Replacements
• Travel around the country supporting events at award ceremonies, leadership meetings, and company acquisitions
• Became a PCN SME for plants around the United States